Specials

Specials

Mention you saw A Laser Printer Services on the web for a special first time customer discount of 10% toward the purchase of refurbished cartridges and supplies. Web discounts also available for Maintenance Agreements.

FAQs

FAQ’s

A Laser Printer Service has tips for keeping your machines in top condition soon. If you do not see the answer to your question here, feel free to send us an email and we will be happy to respond to your questions.

  1. What do you service?
  2. My printer, copier or fax is putting lines on the page. Do I need a service call?
  3. Will you come to our location?
  4. What do you charge per hour for service?
  5. What is your turn around time for service?
  6. What area do you service?
  7. How long will I have to do without my printer?
  8. What does a “SERVICE 50″ message on my printer mean?
  9. Will a remanufactured or compatible cartridge harm my printer/inkjet?
  10. How often should my laser printer be serviced?
  11. What are the advantages of the ALPS Premium Plus Maintenance Program?
  12. What is the difference between a laser printer and an inkjet printer?
  13. What are the advantages of a laser printer over an inkjet?
  14. Is buying a multi-function unit (copier, printer, scanner, fax) a good idea?

 

What do you service?
A LASER PRINTER SERVICE is trained on most popular makes and models of laser printer, inkjet printers, copiers and faxes. Feel free to give us a call about your needs. If we can’t help you then we are likely to know where to send you for help.

My printer, copier or fax is putting lines on the page. Do I need a service call?
Lines on the page are indicative of several possible problems. Sometimes it’s as simple as changing the cartridge or having us clean the unit. Those two solutions cure about 65% of all print problems. The others may require a trained technician to replace some parts.

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Will you come to our location?
We do service either at your location or ours. There is a significant savings when you bring units in, however, in these busy times, most people have us come to their location rather than take advantage of the savings. A lot of times they decide to have some preventative maintenance, like cleanings, done on additional units and make up the savings by taking advantage of the discounts allowed for servicing multiple units at the same time.

What do you charge per hour for service?
Since we service most printers, copiers, faxes and inkjets, both at your location or ours, the rates will vary from $70 per hour to $195 plus parts, even if we have to make two trips. It’s always less expensive if you bring the unit to us but most customers find it more convenient to let us come to their location even though it will cost a little more.

What is your turn around time for service?
Our normal turn around is 24 hours, however, some of our agreement customers have four-hour promises for service response. For the latter, we try to deliver service in as little as 2 hours in an attempt to exceed expectations. How good are we at it? Very!

We estimate that the agreement customers receive about 99%, “as promised”, and close to the same for the balance of customers. We attempt to resolve all service ASAP and are sensitive to our customers levels of pain when something isn’t working right.

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What area do you service?
Our basic area of service is Southern California, including Orange, Los Angeles, San Diego, Riverside/San Bernardino counties, however we also offer Nationwide Service as well. In addition, we have several hundred partners that we co-op with in order to service our accounts in the most remote areas and we reciprocate service for companies that are remote and have accounts in this area. We also act as a depot service provider for local companies that don’t have a service division or can’t service certain brands and models.

How long will I have to do without my printer?
Most service jobs, even some of the more difficult ones, can normally be performed within a minimum one-hour service call. We will be fairly accurate with estimations of down times and charge by 15 minute increments for additional time required. Some printers require minimums of two hours and are quoted accordingly.

What does a “SERVICE 50” message on my printer mean?
The “SERVICE 50” means that the fuser temperature on your printer is below the critical temperature required to fuse the toner to the page. Since there are several conditions that can cause that message to appear, a technician is required to determine which one or combination of conditions produced the message.

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Will a remanufactured or compatible cartridge harm my printer/inkjet?
For laser printers, inkjets, faxes or copiers, the chances of any actual harm, being caused by a remanufactured or compatible cartridge is rare. A Laser Printer Service has never had a problem, however, we do carry liability insurance to cover any such occurrence. Spills of toner or ink can happen with any cartridge including new, refurbished or compatible. Most responsible companies, such as A Laser Printer Service, obligate us to clean equipment if any such thing should occur.

How often should my laser printer be serviced?
In order to maximize the life of the printer, reduce jamming and maintain the best possible print quality, the printer should be cleaned each year. With very heavy usage it could be necessary as often as four times per year. Realize, however, that quarterly cleanings are only necessary for printers that print over 100k pages per year.

What are the advantages of the ALPS Premium Plus Program?
It’s important to remember that most companies either don’t qualify or don’t need anything as comprehensive as the APP Program. However, for those who do, it’s a great solution. ALPS takes care of everything but paper. We do regular routine maintenance including all parts and labor, priority service (maximum 4 hour response time), loaner printers (if your’s must be taken from your location) and all cartridges.

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What is the difference between a laser printer and an inkjet printer?
Both printers have valid advantages. The inkjet usually requires less of an investment up front, has a small footprint, has the color option and is quite good for photo production. However, the cost of producing a printed page is considerably more expensive.

The laser is more of a production printer, however, you won’t have the color option unless you budget approximately $1000. It is fast, precise, has a more professional appearance of pages printed, a low cost per printed page, and very dependable under heavier loads.

It’s best if you let us evaluate your needs and lead you to the best alternative.

What are the advantages of a laser printer over an inkjet?
Both printers have advantages. However, the main criteria for making a decision of one over the other may be determined by budget (laser printers usually cost a lot more), requirements (what quality print are you in need of), demand (how many prints per month will you make), space (how large a foot print), speed (laser printers are usually faster) and cost per page (inkjet has a much higher cost per page.

If money is no problem, you want great pictures no matter what the cost as fast as you can get them, and space is no problem … maybe you should have a color laser in your home office for your hobby.

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Is buying a multi-function unit (combination copier, printer, scanner, fax) a good idea?
Once again, it will depend on your needs, space and budget. Sometimes a single unit will suffice, however, you can easily spend a great deal more on supplies for an MF machine in the process of printing pages. They are always ink and ink is more expensive to operate.

I recommend you let us evaluate your needs and assist you with the best decision to meet them.

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Testimonials

“We are one of the largest companies in Orange County and have been using service from ALPS for more than 10 years now. We have consistently received an excellent level of support from ALPS with service and supplies. ALPS has been a great partner and has met or exceeded our expectations for our office equipment
needs. We highly recommend ALPS.”

R. Thompson


“A Laser Printer Service has been a blessing to us! The service staff has given us prompt service, fixed our equipment in a timely manner and saved us money and downtime. We would recommend their services to everyone!”

Terry Allen
Allen Realty